“Scenic view of Dal Lake in Srinagar, Kashmir, surrounded by serene mountains and reflecting the cultural essence of Koor Kas

Koor Policy

Privacy Policy

At Koor Kashmir, we are committed to protecting your personal information and your right to privacy. Below, we outline how we collect, use, store, and protect your data:

Data Collection: We collect personal data, such as your name, email address, phone number, shipping address, and payment details, when you interact with our website.
Purpose of Data Collection: Your data is used to process orders, provide customer support, send updates about your purchases, and improve your shopping experience.
Data Sharing: We do not sell or rent your information. Your data may be shared with trusted third-party service providers for order fulfillment and payment processing.
User Rights: You have the right to access, update, or delete your personal data.
Data Security: We implement secure technologies to safeguard your information.

Shipping & Delivery Policy

We aim to ensure a seamless delivery experience for all our customers. Here are the details of our shipping and delivery process:

Shipping Time: Orders are typically shipped within 1-3 business days after confirmation.
Delivery Time: Standard delivery timelines are 5-7 business days, depending on your location.
Tracking: Once your order is shipped, we’ll provide a tracking number for real-time updates.
Delays: While we strive for prompt delivery, unforeseen circumstances such as weather or courier issues may cause delays.

Pricing Details

At Koor Kashmir, we ensure transparent and fair pricing for our handcrafted products.

Product Pricing: Prices are displayed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
Additional Charges: Any shipping charges, if applicable, will be displayed at checkout.
Updates: Prices are subject to change based on market factors, but rest assured, we remain committed to offering the best value.

Cancellation/Refund Policy

At Koor Kashmir, we strive for customer satisfaction and stand behind the quality of our handcrafted products. Please review our cancellation and refund terms:

Order Cancellation: Orders can be canceled within 24 hours of placement. Beyond this period, cancellations may not be processed.
Refund Eligibility: Most of our handcrafted products are not eligible for refunds or returns due to their unique nature. Exceptions are made for damaged or defective items.
Refund Timelines: For approved refunds, the amount will be credited to your bank account within 5-7 working days.
Process: To initiate a return or refund, please contact us.